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Leading Pharmaceutical Company's Oncology Division

A pharmaceutical division needed a careful, phased rollout to improve contract management while meeting strict internal validation and compliance requirements.

Leading Pharmaceutical Company's Oncology Division

“In these large pharmaceutical environments, platform implementations take four to five times longer than you'd expect due to validation requirements.”

Senior Director of Business Operations

Challenge

A leading pharmaceutical company's Oncology division faced the complex challenge of managing contracts within a highly regulated pharmaceutical environment while maintaining independence from the broader corporate instance. The organization required extensive validation documentation, multi-departmental security approvals, and comprehensive change management planning to ensure compliance and successful adoption.

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Solution Search

Under the leadership of a System Owner, the division took a methodical approach to implementing Leah CLM platform with 30 user licenses and Leah capabilities. The implementation strategy reflected careful change management planning with a phased rollout:

  • Core contracting team deployment for initial two weeks
  • Feedback loops and critical improvement cycles
  • Expansion to project management team
  • Broader business user rollout planned for 1-2 months post-launch

"We took forever to get to this point to ensure configuration solidity," explains the Senior Director of Business Operations. "Change management is challenging and requires measured adoption."

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Outcome

1. Methodical Validation Process

  • Extensive documentation meeting pharmaceutical requirements
  • Multi-departmental security review coordination
  • Comprehensive UAT execution‍

2. Strong Change Management

  • Phased rollout strategy
  • Regular feedback incorporation
  • Clear communication channels

3. Vendor Partnership

  • Daily UAT collaboration
  • Responsive support for urgent needs
  • Proactive feature demonstrations

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