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Leading Global Industrial Manufacturing Company

A global manufacturer needed one contract system to replace fragmented tools, improve visibility, and free legal teams from admin work.

Leading Global Industrial Manufacturing Company
Challenges
1,000+

Licenses now deployed across a leading global industrial manufacturing company's global organization, representing 500% expansion from initial implementation

25-person

Global legal team spending excessive time on administrative tasks instead of strategic legal work

Zero

Centralized contract repository functionality across the fragmented systems

“Translation capabilities are essential for our multi-language business. This capability was a main benefit that influenced our executive decision to move forward with Leah.""We just couldn't find contracts when we needed them. Everything was scattered across different systems with no single source of truth.”

CLM System AdministratorLegal Department Management

Challenge

A leading global industrial manufacturing company with global operations across Europe, North America, and Asia Pacific struggled with severely fragmented contract data scattered across multiple systems including SharePoint, legacy tools, and departmental silos. This created significant operational inefficiency and lack of visibility across their complex multi-entity corporate structure. The 25-person global legal department was drowning in administrative work, with legal team management explicitly stating the goal to have solicitors "concentrate on the real cases and not on the admin rubbish."

The organization lacked any centralized contract repository functionality, making it impossible for users to easily find or access contract information across the global enterprise. Multi-language operations spanning German, Spanish, and English created additional complexity without proper translation tools or standardized terminology. Manual data entry challenges required contract information to be maintained separately in different systems, creating operational inefficiency and data consistency risks.

Solution Search

After evaluating alternatives, the organization selected Leah as their enterprise contract lifecycle management platform based on four critical capabilities that competitors couldn't match effectively. The solution offered a true single source of truth with full repository visibility for all users regardless of role—a decisive factor in securing CFO approval. Leah translation capabilities were essential for global operations, enabling seamless contract management across multiple languages and regions.

The platform's cognitive search functionality allowed users to search by terms and instantly find relevant documents, dramatically improving contract findability compared to manual folder navigation. Sophisticated workflow automation capabilities enabled guided approvals and standardized processes, while enterprise integration capabilities seamlessly connected with the organization's existing technology stack including SAP ECC/Hana, ServiceNow, Microsoft ecosystem, and DocuSign.

Leah embedded AI approach and partnerships with Microsoft and Google positioned the platform for future capabilities expansion, while flexible licensing models enabled executive approval within budget constraints.

Outcome

The business transformation achieved through Leah deployment exceeded all expectations, with the most compelling indicator being the organization's decision to expand from 200 initial licenses to over 1,000 total licenses—representing 500% growth and demonstrating profound business value recognition. The platform now serves 500+ active users across multiple departments including legal, procurement, finance, sales, and regional business units, successfully processing over 5,000 contract requests.

The organization has established enterprise-scale contract lifecycle management with sophisticated workflow automation, comprehensive template libraries supporting multiple contract types and languages, and advanced reporting capabilities tracking contract lifecycle metrics and business performance indicators. The legal team has transformed their operational focus, moving away from administrative tasks toward strategic legal work as originally envisioned.

The organization has successfully implemented comprehensive integrations with their enterprise ecosystem, including SAP MDG for automated vendor master data synchronization, ServiceNow for IT service management, and Microsoft ecosystem integration for seamless user productivity. These integrations created the single source of truth that was essential to securing original CFO approval.

Building on their CLM foundation success, the organization is now in operational expansion mode pursuing advanced capabilities including AI-powered contract analysis through the Leah platform. The organization has invested in automated contract review, one-drop document upload, and AI-powered redlining automation, positioning themselves at the forefront of AI-enabled legal operations. The massive license expansion demonstrates that despite implementation complexity, the delivered business value justified continued investment and organizational transformation.

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