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Greek Banking Institution

A major Greek banking institution operating under strict Greek and European regulatory oversight faced mounting operational inefficiencies in their contract management processes.

Greek Banking Institution
Challenges
8 hours

Manual administrative work required per executed contract for repository registration and data entry

800+

Active contracts requiring regulatory compliance tracking across legal, procurement, and sales teams

Zero

Workflow automation capabilities in their legacy contract management system

“This repository view is quite familiar to our team. The structure with vendor names, contract types, status, expiration dates, and amounts aligns with how we think about contract management, which reduces adoption friction.""The AI contract review is genuinely impressive. The way it analyzes contracts clause-by-clause and provides detailed risk assessment with rationale is really good.”

Executive Manager of ProcurementLegal Representative

Challenge

The procurement and legal teams struggled with a rigid system that offered virtually no customization without extensive trial-and-error effort. Field creation required navigating "many, many options" in confusing dropdown menus with no visibility into where fields would appear or which user roles could access them. Contract retrieval from their SharePoint repository consumed hours of staff time, even with manual tagging systems in place.

Most problematically, the sales department operated entirely outside the CLM system, managing agreements through DocuSign and isolated folder structures. This created dangerous silos where the organization lacked central visibility into all contractual commitments, preventing cross-functional collaboration and creating compliance risks.

For a banking institution subject to Bank of Greece outsourcing requirements and new Dora regulations, the inability to systematically track regulatory compliance created substantial risk exposure. The system couldn't classify contracts by criticality level, manage ICT outsourcing agreements with specific regulatory requirements, or generate the risk registers mandated by European banking regulations.

Solution Search

Facing regulatory compliance deadlines and operational inefficiencies, the banking institution launched a formal RFP process to replace their legacy contract management system. Their evaluation criteria centered on several critical requirements that their current platform couldn't deliver.

Workflow automation topped their priority list. The team needed a system that could eliminate the eight-hour manual burden per contract through automated DocuSign integration, intelligent metadata extraction, and streamlined approval routing. They required a platform where contracts could flow seamlessly from signature to repository without human intervention.

Customization flexibility was equally critical. After years of struggling with their rigid legacy system, they demanded a solution where business users could create custom fields in minutes, configure workflows without technical expertise, and adapt the system to evolving regulatory requirements. Self-administration capabilities were essential—they wanted to own and manage the system internally rather than depend on external consultants long-term.

Outcome

With Leah comprehensive platform addressing their operational inefficiencies, regulatory compliance requirements, and cross-functional collaboration needs, the banking institution positioned themselves to transform contract management across their organization while meeting the demanding compliance standards of their regulated industry.

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